Sept. 10th to Dec. 10th, 2020

Build the Future of
Conversational Experiences

Every other Thursday, Conversation®, the must-attend virtual B2B event dedicated to the conversational economy, will take you on an exploration of prominent CX topics across a variety of industries.
December 3rd 2020 Finance & Insurance

Closing the Experience Divide: Addressing the growing gap between COVID responses and COVID’s effect on customer behaviors

Brian Solis Digital anthropologist and Global Innovation Evangelist at Salesforce

A Human-focused, multi-format event


Be inspired by the world’s leading brands and best speakers in Conversational & Customer Experience


Discover the Conversational Strategy that aligns with your challenges thanks to LIVE use cases detailed by industry leaders.


Learn how to use the conversational platform to its full potential, and strengthen your digital strategy with our live demos.

VIP Session

exclusive session
e-Meet our speakers during the interactive Q&A sessions.


Network with your peers and conversational experts in personalized, online meetings based on your needs.

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Leverage the power of HUMAN in the digital sphere

As we look beyond the pandemic, customer experience is more important than ever. What do consumers need right now in order to give their trust and loyalty to brands? The answer is, a greater sense of human connection.
(in French) Morning session
(in English) Afternoon session

Consumer Products: Bridging the experience gap for retailers both online and off

Our sectorial day kickoff will be dedicated to the Consumer Product industry. Top retailers will share their tips and best practices on how to become a prominent customer-centric brand, and boost sales!
(in French) Morning session
(in English) Afternoon session

What does the future of digital experience look like?

This day will be dedicated to the future of customer experience innovation. Consumers want natural, relevant, and seamless digital interactions with brands. We will look at how technology makes all of this possible. Don’t miss our major innovation announcements!
(in French) Morning session
(in English) Afternoon session

Travel and tourism: Tips and best practices to withstand the crisis

This new sectorial day is dedicated to the travel and tourism industry. Market leaders will look at the opportunities digitalization can offer to overcome the serious difficulties the entire sector has been experiencing in 2020.
(in French) Morning session
(in English) Afternoon session

Strategic flexibility: Driving change in the face of uncertainty

The emergence of COVID-19 has required companies to implement counteractive measures quickly. We have since entered a period of uncertainty, in which companies must maintain an agility and flexibility of their solutions.
(in French) Morning session
(in English) Afternoon session

Finance & Insurance: Achieve high quality CX by using the best of Human and AI

The 3rd sectorial day is dedicated to the Finance & Insurance industry. Leading brands will explore some of the sector’s key challenges in acquiring and retaining customers: offering frictionless digital experiences, both in-app and on the web, while improving productivity. In the afternoon, world-renowned keynote speaker Brian Solis will take the stage for a gripping speech about CX in the digital transformation era.
(in French) Morning session
(in English) Afternoon session

Delivering seamless customer assistance in the Consumer Services industry

The last day of our event is dedicated to Consumer Services. As this industry is entering an era of transformation, improving customer experience through a cost-effective, multichannel strategy is proving to be one of its greatest challenges.
(in French) Morning session
(in English) Afternoon session

Relive the event’s best moments

Did you miss one of our talks or sessions? We’ve recorded everything for you! Use this page to watch all our past conferences and interviews for each day of the event.

Watch a replay now