Sept. 10th to Dec. 10th, 2020

Build the Future of
Conversational Experiences

Every other Thursday, Conversation®, the must-attend virtual B2B event dedicated to the conversational economy, will take you on an exploration of prominent CX topics across a variety of industries.
Register now

A Human-focused, multi-format event

Conference

Be inspired by the world’s leading brands and best speakers in Conversational & Customer Experience

Insight

Discover the Conversational Strategy that aligns with your challenges thanks to LIVE use cases detailed by industry leaders.

Workshop

Learn how to use the conversational platform to its full potential, and strengthen your digital strategy with our live demos.

VIP Session

exclusive session
e-Meet our speakers during the interactive Q&A sessions.

Meetings

Network with your peers and conversational experts in personalized, online meetings based on your needs.

Explore the event schedule
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registration

Build your agenda by selecting which topics and dates you are interested in.
Secure your registration by filling in your business e-mail.
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Leverage the power of HUMAN in the digital sphere

As we look beyond the pandemic, customer experience is more important than ever. What do consumers need right now in order to give their trust and loyalty to brands? The answer is, a greater sense of human connection.
(in French) Morning session
(in English) Afternoon session

Consumer Products: Bridging the experience gap for retailers both online and off

Our sectorial day kickoff will be dedicated to the Consumer Product industry. Top retailers will share their tips and best practices on how to become a prominent customer-centric brand, and boost sales!
(in French) Morning session
(in English) Afternoon session

What does the future of digital experience look like?

This day will be dedicated to the future of customer experience innovation. Consumers want natural, relevant, and seamless digital interactions with brands. We will look at how technology makes all of this possible. Don’t miss our major innovation announcements!
(in French) Morning session
(in English) Afternoon session

Travel and tourism: Tips and best practices to withstand the crisis

This new sectorial day is dedicated to the travel and tourism industry. Market leaders will look at the opportunities digitalization can offer to overcome the serious difficulties the entire sector has been experiencing in 2020.
(in French) Morning session
(in English) Afternoon session

Strategic flexibility: Driving change in the face of uncertainty

The emergence of COVID-19 has required companies to implement counteractive measures quickly. We have since entered a period of uncertainty, in which companies must maintain an agility and flexibility of their solutions.
(in French) Morning session
(in English) Afternoon session

Finance & Insurance: Increase response capacity by using the best of Human and AI

The 3rd sectorial day is dedicated to the Finance & Insurance industry. Leading banks and insurance brands will explore some of the sector’s key challenges in acquiring and retaining customers: offering frictionless digital experiences, both in-app and on the web, while improving the productivity of Customer Service agents.
(in French) Morning session

Cost efficiency: Achieve a high quality CX in times of crisis

The looming recession means new budgetary constraints for businesses, forcing them into a rather tough position: How will they ensure that the drive for greater efficiency and cost reductions don’t damage the Customer Experience?
(in French) Morning session
(in English) Afternoon session

Delivering seamless customer assistance in the Consumer Services industry

The last day of our event is dedicated to Consumer Services. As this industry is entering an era of transformation, improving customer experience through a cost-effective, multichannel strategy is proving to be one of its greatest challenges.
(in French) Morning session
(in English) Afternoon session

Conversation is all about connection!

e-Meet your peers to discuss digital strategy, make a request to speak with one of our independent community experts, or book a virtual meeting with one of our executives or specialists, to find the best conversational approach for your organization.

Book your online meeting now
Replay

Relive the event’s best moments

Did you miss one of our talks or sessions? We’ve recorded everything for you! Use this page to watch all our past conferences and interviews for each day of the event.