Paris - May 28th, 2020

Build the Future of Conversational Experiences

Join +1,000 digital pioneers across the globe for the largest European event dedicated to the conversational economy.

Register now

"Conversation is definitely the best Conversational Economy Event in Europe"

Ken Hughes, CX Strategist

An inspiring and immersive event

Organised and run by iAdvize, CONVERSATION® gathers pioneering professionals from all over the world for an entire day dedicated to innovations in the sphere of digital conversations.

Since the 1st edition back in 2017, world-renowned experts and speakers from Facebook, TUI, AdBlock, IBM, Air France, Happy Socks, The Kooples and WeChat have shared their experience and vision of the future of marketing and customer experience on the Conversation’s stage.

This 4th edition is set to be an inspiring and immersive experience.

We’re proud to announce our lineup of amazing speakers in 2020

Brian Solis
"One of the more creative and brilliant business minds of our time." Forbes
Nathalie Nahai
Best-selling author of ‘Webs of Influence: The Psychology of Online Persuasion’
Andrew McMillan
Former Head of Customer Service,
John Lewis

Preview the 2020 Experience

Be inspired

by the world’s best Speakers in Conversational & Customer Experience

Vision Stage


the Best Conversational Strategy that suits your industry

Insights Stage


even more about ibbü and the iAdvize Conversational Platform

'Behind the button' Stage


and meet your peers in personalised meetings based on your needs

Meeting sessions
Vision stage
The Experience Gap: shifting from selling products to delivering experiences
Brian Solis
Global thought leader, digital analyst, futurist and award-winning author
Building the future of conversations: the iAdvize Vision
Julien Hervouët
CEO and co-founder iAdvize, with a special Guest
The psychology behind emotionally resonant conversations
Nathalie Nahai
Web psychologist, best-selling author and host of The Hive Podcast
Insights stage
Bridging the online-offline gap: tips and best practices from the Consumer Products champions
Driving CX transformation
Andrew McMillan
Former Head of Customer Service, John Lewis
Unlocking Loyalty & Engagement: why brands are looking at D2C
Jean-Philippe Allain
Director of Digital Development, Boulanger
How to cut support costs whilst improving satisfaction?
Thibault Deudon
Product Manager, Cofidis
The Messaging revolution, a unique opportunity for the Consumer Services industry
The Experience economy: top trends in 2020
Providing a frictionless customer experience using messaging
Nikolai Berenbrock
Product Manager, E.ON
When conversation leads to conversion
Carolyn Klein
User Experience Lead, Otterbox
2020 & Beyond: What does the future of CX look like in the Travel and Tourism industry?
How can travel brands inject trust and advocacy in today's experience economy?
The Bright Future of Augmented Reality
Matthieu Pihery
Chief Marketing and Commercial Officer, Belambra
Delphine Rhodes
Customer Relations & Satisfaction Manager, BestWestern
Make the most of your customer insights
Sophia Maisenhälder
Product Manager Digital Communication, HolidayCheck
‘Behind the button’ stage
From passion to online conversation, The power of human and authenticity in messaging
Meet the Experts
Interactive talks with the ibbü community
Vision and perspective for the ibbü community in 2020
iAdvize Product team
Afterchat live radio show - Expert tips to deliver great CX

"Conversation is one of the most adopted medias. Being where people are is the least brands can do today"

Ricardo Scutti, Messenger for Business

See you in Paris!

Conversation 2020 will be held at STATION F in Paris, the world's largest start-up campus. Home of a unique ecosystem, Station F is the perfect venue to talk about one of the most exciting topics of the digital world.

Reserve your ticket today

Individual Pass
Included in this Individual Pass:
  • Access to Keynotes & Workshops
  • Access to networking area
  • Drink + coffee
  • Exclusive discounts on hotels & flights
Early Bird €199
Regular €299
Buy now
Team Pass
Included in this Team Pass:
  • Access to Keynotes & Workshops
  • Access to networking area
  • Drink + coffee
  • Exclusive discounts on hotels & flights
Early Bird €499
Regular €599
Buy now
VIP Pass
  • Personalised Agenda based on your needs
  • Meetings
  • VIP Lunch
  • Conversational Audit of your Company
Ticket requirements Limited number. Available upon request.
Request a VIP Pass

Relive last year's event

Other request?

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