Paris -
postponed to September 29th, 2020

Build the Future of Conversational Experiences

Join digital pioneers from all over the globe for the largest event dedicated to the conversational economy.

Register now

"Conversation is definitely the best Conversational Economy Event in Europe"

Ken Hughes, CX Strategist

An inspiring and immersive event

Organised and run by iAdvize, CONVERSATION® gathers pioneering professionals from all over the world for an entire day dedicated to innovations in the sphere of digital conversations.

Since the 1st edition back in 2017, world-renowned experts and speakers from Facebook, TUI, AdBlock, IBM, Air France, Happy Socks, The Kooples and WeChat have shared their experience and vision of the future of marketing and customer experience on the Conversation’s stage.

This 4th edition is set to be an inspiring and immersive experience.

We’re proud to announce our lineup of amazing speakers in 2020

Brian Solis
"One of the most creative and brilliant business minds of our time." Forbes
Brian Solis is a world-renowned digital analyst, anthropologist, futurist, a world-class keynote speaker and an 8x best-selling author. With a loyal online audience of over 700,000 people online, Solis humanises disruptive trends to help leaders understand how technology, markets and people are evolving and how to drive innovation and growth.
Matthieu Pihery
Chief marketing and commercial officer Belambra
Sophia Maisenhälder
Product Manager Digital communication HolidayCheck
Julien Hervouët
CEO iAdvize
Delphine Rhodes
Customer Relations and satisfaction Manager Best Western Hotels & Resorts
Andrew McMillan
Former Head of Customer Service, John Lewis
Andrew spent over 20 years at John Lewis. In 2000 he was asked to lead on customer experience for the department store division. His role saw him develop JLP’s market-leading culture towards customer experience and sales with the 20,000 customer-facing Partners in 26 John Lewis shops across the UK, making him a recognised expert on CX strategy.
Nathalie Nahai
Best-selling author of “Webs of influence: The Psychology of Online Persuasion”
Nathalie’s work explores the intersection between persuasive technology, ethics and the psychology of online behaviour. Clients include Google, PwC, Unilever and HBR. She speaks internationally on how to ethically apply behavioural science principles to enhance websites, content marketing, product design and customer experience.
Nikolai Berenbrock
Product Manager E.ON

Preview the 2020 Experience

CONVERSATION® 2020 is a multi-track conference with inspiring talks that will fuel the day's agenda, starting at 9am until 6pm. Visitors are able to pick and choose their favourite sessions, as well as making time for meetings and interactive experiences throughout the day. As the event will gather professionals from all over the world, all content will be in English.*

*Please note that the agenda is subject to change due to time constraints and speaker availability.
Any updates will be done in due course. The event will not be live-streamed.

Vision Stage

The Vision stage will host world-renowned, thought provoking speakers and will be sure to create some of the most memorable moments.

Master Stage

On this stage, CX leaders will share their strategies across 3 key industries: Consumer Products, Consumer Services and Travel & Tourism.

“Behind the Button” Stage

The "Behind the Button" stage offers the opportunity to meet the ibbü community, the experts at work behind the iAdvize chat button.
Vision Stage
The Experience Gap: shifting from selling products to delivering experiences
Brian Solis
Building the future of conversations: the iAdvize Vision
Julien Hervouët & Special Guest
The psychology behind emotionally resonant conversations
Nathalie Nahai
Closing speech
Master Stage
Consumer Products: Bridging the online-offline gap
Andrew McMillan OtterBox
MatchesFashion Boulanger
When customer experience drives growth
What does the future of CX look like in the Travel and Tourism industry?
Best Western
Hotels & Resorts
Make the most of your customer insights
How to cut costs whilst improving satisfaction?
The Messaging revolution: a unique opportunity for the Consumer Services industry
Behind the button
From passion to online conversation
Meet the ibbü Experts
ibbü Platform Roadmap
Afterchat live radio show • Expert tips to deliver great CX
From passion to online conversation
Meet the ibbü Experts
EN / FR / DE

Why attend Conversation 2020?

Be inspired

by the world’s best Speakers in Conversational & Customer Experience


the Best Conversational Strategy that aligns with your industry


even more about ibbü and how to humanise CX at scale


and meet your peers in personalised meetings based on your needs


the iAdvize team and find out more about the Conversational Platform in the iAdvize Corner

"This is definitely a valuable event for people willing to implement, or implementing a conversational platform."

Vincent Perrin, IBM Cloud Channel Technical Director

See you in Paris!

Conversation 2020 will be held at STATION F in Paris, the world's largest start-up campus. Home of a unique ecosystem, Station F is the perfect venue to talk about one of the most exciting topics of the digital world.

Station F • 5, parvis Alan Turing, 75013 Paris

Metro: Line 6
• Line 14 or RER C
Bibliothèque François Mitterrand

Bus stops: Line 61
• Lines 89 or 215
Vincent Auriol
• Lines 89 or 325
Bibliothèque Nationale de France

Reserve your ticket today

Individual Pass

Included in this Individual

Access to Keynotes & Workshops
Access to Networking area
Drink + coffee
Early Bird
Buy now

Team Pass

Included in this Team Pass

3 tickets
Access to Keynotes & Workshops
Access to Networking area
Drink + coffee
Early Bird
Buy now

VIP Pass

Included in this Individual

Personalised agenda based on your needs
VIP Lunch
Conversational audit of your Company
Ticket requirements Limited number : Available upon Request
Request a VIP Pass

Relive last year's event

Other requests?

Are you interested in sponsoring or writing about this event? Feel free to reach out to us!

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