• 20min • En français 🇫🇷

The Human Connection: what COVID-19 can teach us about strong, efficient conversational strategies

In an uncertain economic climate, consumers demand empathetic, accessible brands on which they can rely. Customer assistance delivered by human agents and experts boosts CVR, trust & loyalty, and enables businesses to better understand their audience. How can these superior digital experiences be delivered in times of crisis?

michael maillot
Michael Maillot
Head of CX Advisors
Group 11961