Insights
• 30min • In French

Driving the CX transformation

Expert advice is at the heart of Fnac-Darty's identity. This European leader in the entertainment and leisure products’ sector implements a successful omnichannel customer relations strategy. Learn more about why it has recently intensified its use of messaging.
Christophe Famechon
Christophe Famechon
Director of Customer Relations - Fnac Darty