Conference
• 30min • In French

How AI will change the customer experience game

Stepping back from the crisis, this conference will explore what businesses can expect in 2021, before looking at myths and reality on how AI can enhance conversations and personalize experiences. You will discover how leading brands are pivoting to a digital relationship that transcends apps and websites.
Thomas Husson
Thomas Husson
Vice President and Principal Analyst - Forrester
Thomas Husson