• 25min • In English

Transforming CX in the Travel & Tourism industry in the aftermath of COVID-19

COVID-19 has deeply impacted the Travel & Tourism industry, but some stakeholders have found the resources to react quickly and retain their customers despite the challenges. In this session, we will discuss CX transformation with Adriano Napoli, from TUI Cruises.
Adriano Napoli
Head of Customer Service Development - TUI Cruises
Adriano Napoli tui