• 25min •
🇺🇸 Closing the Experience Divide: Addressing the growing gap between COVID responses and COVID’s effect on customer behaviors
There no doubt that businesses must create meaningful digital experiences at a time when customers need it the most. But, what is it that customers need in these times? How can companies respond with limited resources when almost everything needs attention because of COVID? In this memorable keynote, world-renowned digital anthropologist, keynote speaker and Global Innovation Evangelist at Salesforce, Brian Solis will shed light on evolving customer expectations and how to leverage AI and conversational commerce to deliver more meaningful, timely, and relevant experiences, build stronger customer relationships, drive business growth.
4:30 PM (CEST)