• 25min •
🇫🇷 The transition between conventional channels and messaging to improve productivity: a live case study
In this insightful session, you will discover how FLOA Bank managed to shift a large part of its customer service online, while simultaneously reducing e-mail contacts and contact costs, all through a very effective conversational strategy. This approach also delivered great achievements in terms of customer experience.
10:30 AM (CEST)