24th May 2019 Nantes - France

The biggest European event dedicated to the conversational economy

Get my ticket now

Join 800 decision makers and pioneers in the conversational economy

CONVERSATION® is the largest European event dedicated to the conversational economy. The marketing, customer service, and customer experience departments gather for a day of interviews, roundtables, and inspiring speeches.

2019 Speakers

Ken Hughes
Speaker, Author & CX Strategist | Consumer & Shopper Behaviouralist
Riccardo Scotti di Uccio
EMEA Marketing Lead
Messenger for Business
Elodie Benoist
Responsible for the Digital Vision
OuiSNCF
Amina Esselimani
UX & Conversation designer
Founder at SpeakUX!
Jeremie Ballarin
Co-founder
Wanted Facebook
Loic Davrinche
Digital Director
TUI
Maaike Coppens
UX Designer conversationnel
M. Creations
Nam Tran
Head of Customer Experience
The Kooples
Fabrice Epelboin
Teacher
Science Po. Paris
Nicolas Lemonnier
CEO
RunEcoTeam
Vincent Perrin
Watson AI Technical Leader
IBM
Julien Hervouët
CEO
iAdvize
Emeline Darcoulet
Ibbü Expert
Marc Verschueren
Online Marketing and Sales Director
Happy Socks

Agenda

9h40
50min
What the FUCX ? Why your customer experience is everything
Keynote

by Ken Hughes, Speaker, Author & Playologist - Consumer & Shopper Behaviouralist

10h30
30min
Voice interface : state of the art and production examples
Encounter

with Elodie Benoist , responsible for the digital vision , OUI.sncf

11h45
45min
Building lasting connections and grow your business with messaging
Conversation

by Riccardo Scotti di Uccio from Messenger for Business

14h00
20min
iAdvize , the Conversational platform
Keynote

by Julien Hervouët, CEO of iAdvize

14h20
40min
Conversation and Inclusion : how to improve inclusion when working on AI-based tools ?
Conversation

with Vincent Perrin , Watson AI Technical Leader IBM 
Amina Esselimani , UX & Conversation designer , Founder at SpeakUX!
Maaike Coppens , Conversational UX designer, M. Creations

15h00
30min
Conversations : The Human Power
Conversation

with Nam Tram, Head of Customer Experience, The Kooples
Loïc Davrinche, Digital Director, TUI
Ibbü Expert

16h30
30min
The future of marketing in a moving society
Encounter

by Fabrice Epelboin, Teacher at Sciences Po Paris

17h00
30min
When messaging enables positive social actions
Conversation

with Nicolas Lemonnier, RunEcoTeam President of the RunEcoTeam association
Jeremie Ballarin, Wanted Facebook

Why attend?

01.

Exchange
with your peers

02.

Challenge
your perception of conversation

03.

Get the opportunity
to meet the experts
who make conversations thrive

Register now

€500
Early bird €300
Get my ticket now

- Access to conferences and keynotes (English and French translation)

- Access to the VIP Room

- Sit-down lunch with other participants and the speakers

- Exclusive discounts on hotels and airline tickets

Meet your peers from the world's top brands

Share your best ideas for the optimisation of customer experience. Here is a list of companies which will attend the 2019 edition.

Meet your peers from the world's top brands

Share your best ideas for the optimisation of customer experience. Here is a list of companies which will attend the 2019 edition.

Best of 2018

China: where messaging goes beyond conversation
with Enrico Plateo from WeChat
The role of chatbots in customer acquisition and retention
with Xavier de Baillenx from Meetic and Djamel Mostefa from Orange Bank
When the voice of the customer carries in brand authenticity
with Héloïse Laurent from Claudie Pierlot, Emmanuel Marill from AirBnB and Maxime Garrigues from X-Prime
Diving into artificial intelligence
with Alexandre Lebrun from Facebook
Blablacar, leading moving conversations
with Laure Wagner from Blablacar
From Canal+ to BNP Paribas
with Chloé Beauvallet from BNP Paribas

How to get to Nantes?

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