24th May 2019 Nantes - France

The biggest European event dedicated to the conversational economy

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Join 800 decision makers and pioneers in the conversational economy

CONVERSATION® is the largest European event dedicated to the conversational economy. The marketing, customer service, and customer experience departments gather for a day of interviews, roundtables, and inspiring speeches.

2019 Speakers

Riccardo Scotti di Uccio
EMEA Marketing Lead
Messenger for Business
Elodie Benoist
Responsible for the Digital Vision
Vincent Perrin
Watson AI Technical Leader
Amina Esselimani
UX & Conversation designer
Founder at SpeakUX!
Jeremie Ballarin
Wanted Facebook
Loic Davrinche
Digital Director
Maaike Coppens
UX Designer conversationnel
François Julia
Customer Service Director
Fabrice Epelboin
Science Po. Paris
Nicolas Lemonnier
Julien Hervouët


Voice interface : state of the art and production examples Conversation

with Elodie Benoist , responsible for the digital vision , OUI.sncf

Messaging : use of messaging apps to improve the Customer flow Conversation

by Riccardo Scotti di Uccio from Messenger for Business

iAdvize , the Conversational platform Keynote

by Julien Hervouët, CEO of iAdvize

Conversation and Inclusion : how to improve inclusion when working on AI-based tools ? Conversation

with Vincent Perrin , Watson AI Technical Leader IBM 
Amina Esselimani , UX & Conversation designer , Founder at SpeakUX!
Maaike Coppens , Conversational UX designer

Conversations : The Human Power Conversation

with François Julia, Customer Service Director for Europe, OUI.sncf
Loïc Davrinche, Digital Director, TUI

The future of marketing in a moving society Encounter

by Fabrice Epelboin, Teacher at Sciences Po Paris

When messaging enables positive social actions Conversation

with Nicolas Lemonnier, RunEcoTeam President of the RunEcoTeam association
Jeremie Ballarin, Wanted Facebook

This agenda might change.
The event is recorded and images can be used in any iAdvize communications.

Why attend?


with your peers


your perception of conversation


Get the opportunity
to meet the experts
who make conversations thrive

Register now

Early bird €300
Get my ticket now

Access to conferences and keynotes (English and French translation)

Access to the VIP Room

Sit-down lunch with other participants and the speakers

Exclusive discounts on hotels and airline tickets

Meet your peers from the world's top brands

Share your best ideas for the optimisation of customer experience. Here is a list of companies which will attend the 2019 edition.

Best of 2018

China: where messaging goes beyond conversation
with Enrico Plateo from WeChat
The role of chatbots in customer acquisition and retention
with Xavier de Baillenx from Meetic and Djamel Mostefa from Orange Bank
When the voice of the customer carries in brand authenticity
with Héloïse Laurent from Claudie Pierlot, Emmanuel Marill from AirBnB and Maxime Garrigues from X-Prime
Diving into artificial intelligence
with Alexandre Lebrun from Facebook
Blablacar, leading moving conversations
with Laure Wagner from Blablacar
From Canal+ to BNP Paribas
with Chloé Beauvallet from BNP Paribas

How to get to Nantes?

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