What the FUCX ? Why your customer experience is everything
by Ken Hughes, Speaker, Author & Playologist - Consumer & Shopper Behaviouralist
Voice interface : state of the art and production examples
with Elodie Benoist , responsible for the digital vision , OUI.sncf
Messaging : use of messaging apps to improve the Customer flow
by Riccardo Scotti di Uccio from Messenger for Business
When Search becomes Conversational
by Elsa Serra, Product Marketing Manager, Google
iAdvize , the Conversational platform
by Julien Hervouët, CEO of iAdvize
Conversation and Inclusion : how to improve inclusion when working on AI-based tools ?
with Vincent Perrin , Watson AI Technical Leader IBM
Amina Esselimani , UX & Conversation designer , Founder at SpeakUX!
Maaike Coppens , Conversational UX designer
Conversations : The Human Power
with François Julia, Customer Service Director for Europe, OUI.sncf
Loïc Davrinche, Digital Director, TUI
The future of marketing in a moving society
by Fabrice Epelboin, Teacher at Sciences Po Paris
When messaging enables positive social actions
with Nicolas Lemonnier, RunEcoTeam President of the RunEcoTeam association
Jeremie Ballarin, Wanted Facebook
This agenda might change.
The event is recorded and images can be used in any iAdvize communications.