What does a punk rock version of CX look and feel like? Adrian and Terrence tackle this and other questions in this episode ConversationCX. Punk CX's back-to-basics approach urges us to think of customers as people first, then consider the technology, methodology, process, etc. Adrian's manifesto is to prevent customer experience management from disappearing up its own backside with essential, powerful insights and actionable ideas that can help CX leaders at organizations of any size.
Adrian Swinscoe's LinkedIn profile
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