Building Customer Experiences That Your Users Love, Amandine Durr, Product Director, ManoMano

On this episode of Conversation: CX, Amandine Durr shares her best advice for understanding digital shoppers and tailoring the experience to best meet their needs:
 
- Always collect data from page views, clicks, and user habits.
 
- Conduct user research for your vertical as needs vary by industry.
 
- Don’t forget to analyze all support interactions such as chat exchanges.

About Amandine Durr:

Amandine Durr is the Product Director at European home-improvement company ManoMano. ManoMano is a long time iAdvize customer that has utilized a conversational strategy to provide vital pre and post-sales support for site visitors and seen major results. 

More info:

Amandine Durr's LinkedIn profile

Découvrez d’autres épisodes de Conversation CX.

Join the conversation.

Reach iAdvize’s engaged audience

Stand out from competition

Increase your brand awareness

Ted - Conversation Media (1)

Want to discover the solutions our platform offers?

Contact us