Leading CX Transformation, Christophe Carrère, Group Customer Engagement Director, Europcar Mobility Group
On this episode of Conversation: CX, Christophe Carrère, Group Customer Engagement Director, Europcar Mobility Group, shares his experience on driving CX transformation in the car rental and mobility industry.
- Find out how EMG decided to move from being product-centric to customer-centric, a change that was carried out consistently across multiple markets.
- Listen to Christophe describe how EMG made NPS a key driver for all their employees.
- Discover how live chat helped the company in this customer-centric transformation during the pandemic.
About EMG:
Europcar Mobility Group’s purpose is to offer attractive alternatives to vehicle ownership, responsibly and sustainably, through a wide range of car and van rental services. Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).
More info:
Christophe Carrère's LinkedIn profile
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