Leading CX Transformation, Christophe Carrère, Group Customer Engagement Director, Europcar Mobility Group

On this episode of Conversation: CX, Christophe Carrère, Group Customer Engagement Director, Europcar Mobility Group, shares his experience on driving CX transformation in the car rental and mobility industry. 
 
- Find out how EMG decided to move from being product-centric to customer-centric, a change that was carried out consistently across multiple markets.
- Listen to Christophe describe how EMG made NPS a key driver for all their employees.
- Discover how live chat helped the company in this customer-centric transformation during the pandemic.
 
About EMG:
Europcar Mobility Group’s purpose is to offer attractive alternatives to vehicle ownership, responsibly and sustainably, through a wide range of car and van rental services. Europcar Mobility Group delivers its mobility solutions worldwide through an extensive network in over 140 countries (including wholly owned subsidiaries – 18 in Europe, 1 in the USA, 2 in Australia and New Zealand – completed by franchises and partners).

 

Conversation CX

Speak your piece

Reach iAdvize’s engaged audience

Stand out from competition

Increase your brand awareness

picture

Want to discover the solutions our platform offers?

Contact us