Conversation CX.

Creating an effective B2B customer experience program

Steve Belgraver - senior manager client

delivery, NTT

A CX leader's first year: milestones for a successful transformation roadmap

Tabitha Dunn - Chief Customer Officer

Ericsson

Unleashing the power of Emotional Intelligence to enhance CX

Sandra Thompson - Director

The EI Evolution

Bridging theory and practice when implementing a CX strategy

Jeff Sheehan - CX Author and principal

CX Advisor, JS Consulting

Otto: Innovating For Today’s Consumer

Jörg Heinemann - Principal innovation and

Digitalization, Otto

Owning Business and Customer Intelligence to Drive Conversions

Marie- Helene Cusson - Brand Marketing

Director, Lowe's Canada

Using psychology to design meaningful customer experiences

Alex Genov Zappos - Head of Customer

Experience Research, Zappos

Connecting CX to Business Results

Howard Tiersky - CEO

From

How to: Live Shopping, Instructions, Wins and Secrets to a Successful Event

Sylvain Bailly - Live Shopping Expert

iAdvize

Putting the customer at the center of your growth strategy

Tiffani Bova - Growth Advisor, sales strategist

& keynote speaker, Salesforce

Adapting, Surviving and Thriving in Today’s e-Commerce World

Alexander Graf - co - Founder & co - CEO, Spryker

Leading CX Transformation

Christophe Carrère - Group Customer

Engagement Director, EMG

Understanding the Evolution of Retail

Larry E. Rodgers - Head of retail Evolution

and CX, Verizon

Avoiding the Pitfalls of Live Chat for e-Commerce

Derric Haynie - Chief Ecommerce

Technologist, Ecommerce Tech

How Analytics Fuel Conversational Customer Journey

Lucie Buisson - Chief Product Officer

Content Square

The reasons for transitionning into a conversational CX and the impetus of digital transformation

Kate Leggett, VP & Principal Analyst at Forrester

The 6 Pillars of a Magical Experience

Dennis Snow - President

Snow & Associates, Inc

Building Customer Experiences That Your Users Love

Amandine Durr - Product Director

ManoMano

Building digital experiences for every persona

Chris Parsons, Director of Ecommerce at Home Hardware

Hyper-personalizing the customer journey

Claudio Baptista, Director of User Experience at GoPro

How to deliver on your CX mission every time

Jeannie Walters, CEO & Chief Customer at Experience Investigators

How to create Seamless Customer Experiences

Ajit Sivadasan -Vice President

Lenovo

Brian Solis, Global Innovation Evangelist at Salesforce

Brian Solis, Global Innovation Evangelist at Salesforce

How to create memorable experiences through communication

Dan Gingiss - Chief Experience Officer

The Experience Maker

The impact of hassle and friction on CX

Adam Toporek - Customer Service Expert

CTS

The Economics of CX

Justin Robbins - Chief evangelist

CX Effect

Filling in the CX Gap

David Avrin - Customer Experience

The Customer Experience Advantage

How to deliver memorable CX in a post pandemic world ?

Dennis Snow - President

Snow @ Associates, Inc

How to deliver memorable CX in a post pandemic world ?

Joseph Michelli - Chief Experience Officer

The michelli experience

Becoming more efficient in providing CX

Jay Custard - chief Digital Officer

CORAVIN

Why Building CX Trust Breeds Organic Success

Lynn Hunsaker - Chief Customer Officer

Clearaction Continuum

How DTC brands built their identity through experiences

Verolika Sonsev & Scott Silverman -

co-founders, Commerce Next

How to assess and benchmark your messaging maturity with the Conversational Index

Nicolas De Rosen - CMO

iAdvize

How to get your employees obsessed with customers ?

Jeff Toister - President

Toister Performance Solutions, Inc

Understanding the employee experience

Annette Franz - founder & CEO

CX Journey

Memory creation is your brand currency

Jeanne Bliss - Founder & CEP

Customer Bliss

Retail Transformation: Breaking on through to the other side

Jennifer Dipasquale - President & co-founder, TotalRetail

Digitizing the visual merchandising experience

Pauline Bellocq - Director

IWD

Proactive Experience Recovery

James Dodkins - CX Rockstar

Rockstar CX

The role of Sonic Branding in CX transformation

Olivier Jamin Changeart - Founder & owner

Artison of sound

How the best-in-breed retailers are transforming

Marie Dubiez - Managing Director

Albatross

CX is Dead... Long Live PX

Kristin Naragon - VP Strategy and growth

Akeneo

Lighting the CX Fire

Nate Brown - Chief Experience Officer

Officium

What retailers are doing to win at holiday 2020

Lucille DeHart - Former Director of Marketing

Strategy, Lucille DeHart

Punk CX Author and customer service and experience advisor

Adrian Swinscoe - Customer Service and Experience Adivsor, PUNK CX

Optimizing Customer Experiences to Capture Outliers

Erin Fenn - Executive Vice President

INTOUCH INSIGHT

Driving eCommerce Conversions with CX

Terrence Brown - Customer Service and Experience Expert, Volusion

Making the Complicated Simple

Shep Hyken - Customer Service and Experience Expert

Shep Hyken

How to assess and benchmark your messaging maturity with the Conversational Index

Nicolas De Rosen - CMO

iAdivze

Fueling A D2C strategy with 1:1 engagement

Patrick Waller - Director of Ecommerce

Otter

Digital CX and eCommerce Optimization

Gregory Batchelor - Vice President of Marketing, AB Tasty

How to boost sales and CSAT with online experts.

Roy Fung - Digital Operations Executive

Getfpv

COVID-19: Match consumer demand or lose sales

Terrence Fox - Head of innovation

iAdvize