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The 6 Pillars of a Magical Experience, Dennis Snow

On this episode of Conversation: CX, Dennis Snow talks magical experiences, specifically these 6 pillars and how they impact CX:

- Empathy, Expertise, & Authenticity

- Scalability

- Personalized Engagement

- Rich & User-Friendly Messaging

- Omnichannel & Seamlessness

- Business Drive

About Dennis Snow:

Dennis Snow is the President of Snow & Associates, where he uses his 20 years with Walt Disney World to give businesses advice on cultivating customer loyalty. He is a renowned customer service keynote speaker, consultant, and author.

More info:

Dennis Snow's LinkedIn profile

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