The 6 Pillars of a Magical Experience, Dennis Snow

On this episode of Conversation: CX, Dennis Snow talks magical experiences, specifically these 6 pillars and how they impact CX:
 
- Empathy, Expertise, & Authenticity
- Scalability
- Personalized Engagement
- Rich & User-Friendly Messaging
- Omnichannel & Seamlessness
- Business Drive
 
Dennis Snow is the President of Snow & Associates, where he uses his 20 years with Walt Disney World to give businesses advice on cultivating customer loyalty.  He is a renowned customer service keynote speaker, consultant, and author.

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