Avoiding the Pitfalls of Live Chat for e-Commerce, Derric Haynie
On this episode of Conversation: CX, Derric Haynie, Chief Ecommerce Technologist at Ecommerce Tech shares his tips on leveraging live chat to increase your eCommerce performance:
- Beyond the chat bubble; answering a chat live and in real-time is a must-do
- The most important part of live chat is in sales, helping the customer throughout their purchasing journey
- Positivity in conversations with human respondents increases conversion rate
- Measuring a conversational strategy, and understanding how and where to spend resources on human live chat is key
- Focusing on AI is crucial for the future.
Derric Haynie's LinkedIn profile
Découvrez d’autres épisodes de Conversation CX.
Join the conversation.
Reach iAdvize’s engaged audience
Stand out from competition
Increase your brand awareness