Proactive Experience Recovery

What does it mean for a company to be proactive in today's climate? The traditional model of responding to issues after the fact is no longer enough. Proactive Experience Recovery (PXR) is at the forefront of digital transformation. Companies are setting themselves up in ways to identify potentially poor customer experiences and get ahead of them, instead of waiting for a complaint. Join Terrence and James as they discuss PXR, and how a proactive mindset lends itself to next-generation customer-centricity.

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