Becoming more efficient in providing CX

Data: The New CX Differentiator

Tiffany Perkins-Munn

Managing Director, Head of Marketing Data & Analytics at JPMorgan Chase & Co.

Creating an effective B2B customer experience program

Steve Belgraver - Senior Manager Client

Delivery, European Customer Experience Organization

A CX leader's first year: milestones for a successful transformation roadmap

Tabitha Dunn - Chief Customer Officer

Ericsson

Unleashing the power of Emotional Intelligence to enhance CX

Sandra Thompson - Founder

The EI Evolution

Bridging theory and practice when implementing a CX strategy

Jeff Sheehan - CX author of Customer Experience Management, JS Consulting

Innovating For Today’s Consumer

Jörg Heinemann - Principal Innovation & Digitalization, Otto

Owning Business and Customer Intelligence to Drive Conversions

Marie-Helene Cusson - Brand Marketing Director, Lowe's Canada

Using psychology to design meaningful customer experiences

Alex Genov - Head of Customer Experience Research, Zappos

Connecting CX to Business Results

Howard Tiersky - CEO

From

How to: Live Shopping, Instructions, Wins and Secrets to a Successful Event

Sylvain Bailly - Live Shopping Expert

iAdvize

Putting the customer at the center of your growth strategy

Tiffani Bova - Global Growth and

Innovation Evangelist, Salesforce