Jeannie Walters, CEO & Chief Customer Experience Investigator at Experience Investigators

On this episode of Conversation: CX, Jeannie Walters, CEO & Chief Customer Experience Investigator at Experience Investigators, shares her insight into building on customer trust and feedback for the most memorable CX:
 
- Brands and retailers must be disruptors and look at the ways they can improve.
 
- Everything must always go back to a company’s values and missions. 
 
- Visibility is essential, especially in this digital world. Customers can spot something that isn’t genuine. 
 
Jeannie Walters is a Customer Experience Speaker, Trainer, Podcast Host, and Consultant. She serves at the CEO & Chief Customer Experience Investigator at Experience Investigators, constantly working towards her goal of creating less ruined days for customers. 

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