Customer Experience may be all the rage, but organizations are quickly realizing delivering on CX promises requires more than a renewed focus. Delivering on the promise to listen and understand your customers, requires a similar level of commitment to know the information they are looking forThe era of Product Experience (PX) is on the horizon, and organizations with a "CRM of Product Info" have been best equipped to handle a dynamic 2020. Join Terrence and Kirstin and they discuss the digital transition of late, and how marrying PX and CX will ultimately be the competitive differentiation for 2021.
Kristin Naragon's LinkedIn profile
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