CX is Dead... Long Live PX
Customer Experience may be all the rage, but organizations are quickly realizing delivering on CX promises requires more than a renewed focus. Delivering on the promise to listen and understand your customers, requires a similar level of commitment to know the information they are looking forThe era of Product Experience (PX) is on the horizon, and organizations with a "CRM of Product Info" have been best equipped to handle a dynamic 2020. Join Terrence and Kirstin and they discuss the digital transition of late, and how marrying PX and CX will ultimately be the competitive differentiation for 2021.
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