How are best-in-breed retailers and brands serving high-expectation customers in the current transformation? Why is a strategic alignment between CX achievability and technology so important? Terrence is joined by Marie Dubiez of Albatross CX to discuss the nuances that luxury and premium brands go into when delivering top-tier shopping experiences, how to get an accurate read on the market, and what some are doing to address short-term necessities while staying focused on the long-term transformation.
Marie Dubiez's LinkedIn profile
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