Making the Complicated Simple

Terrence speaks with renowned customer service and experience expert Shep Hyken. Shep is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author. "Your customers no longer compare you to your competitor. They compare you to the best service they ever had… from anyone." - Shep Hyken

More info :

Shep Hyken' s LinkedIn profile

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