Conversation CX with Steve Belgraver - Creating an effective B2B customer experience program

On this episode of Conversation: CX, Steve Belgraver, founder and ambassador of the European Customer Experience Organization, shares his tips and best practices for ensuring successful client service delivery. 

Watch the interview for valuable insights:

- Explore what makes the B2B customer journey and client delivery unique

- Learn the main KPIs to consider when assessing the success of your customer service program

- Discover Steve's cross-functional approach to client delivery, and why it matters at enterprise scale

About Steve Belgraver : 

Steve has 20 years experience in Service Management leadership, having worked for major Telecom and Solutions providers such as Vodafone and GTT, where he introduced Customer Journey mapping, and is a founder and ambassador of the European Customer Experience Organization. 

More info:

Steve Belgraver on LinkedIn

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