Conversation CX with Steve Belgraver - Creating an effective B2B customer experience program

On this episode of Conversation: CX, Steve Belgraver, founder and ambassador of the European Customer Experience Organization, shares his tips and best practices for ensuring successful client service delivery. 

Watch the interview for valuable insights:

- Explore what makes the B2B customer journey and client delivery unique

- Learn the main KPIs to consider when assessing the success of your customer service program

- Discover Steve's cross-functional approach to client delivery, and why it matters at enterprise scale

 

About Steve Belgraver

Steve has 20 years experience in Service Management leadership, having worked for major Telecom and Solutions providers such as Vodafone and GTT, where he introduced Customer Journey mapping, and is a founder and ambassador of the European Customer Experience Organization. 

 

More info:

Steve Belgraver on LinkedIn

 

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