Replay Conversation 2020: Relive the event’s best moments!

December, 3rd 2020

Finance & Insurance

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[EN FRANÇAIS 🇫🇷] The transition between conventional channels and messaging to improve productivity: a live case study

Tony Chavatte - Director of Customer Experience

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[EN FRANÇAIS 🇫🇷] The multichannel imperative: how can AI leverage the power of a diversified customer relationship for banks?

Cyril Preaubert - Directeur de la Distribution, Banque Digitale et autres canaux

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[EN FRANÇAIS 🇫🇷] What does Customer Experience innovation mean for Insurance services in 2020?

Gaël Ratovelo

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[EN FRANÇAIS 🇫🇷] Workshop: Creating a Seamless Visitor Experience Across Your Digital Assets

Elise Dommesent - Product Manager

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[IN ENGLISH 🇺🇸] Closing the Experience Divide: Addressing the growing gap between COVID responses and COVID’s effect on customer behaviors

Brian Solis - Digital anthropologist and Global Innovation Evangelist at Salesforce

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[IN ENGLISH 🇺🇸] Q&A with Brian Solis

Brian Solis - Digital anthropologist and Global Innovation Evangelist at Salesforce

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[IN ENGLISH 🇺🇸] Workshop: Creating a Seamless Visitor Experience Across Your Digital Assets

Elise Dommesent - Product Manager

November, 5th 2020

Flexibility

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[EN FRANÇAIS 🇫🇷] Agility in the face of uncertainty: leveraging the power of expert communities

Maxime Baumard - Chief Marketing Officer

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[EN FRANÇAIS 🇫🇷] Workshop: Intelligent, relevant chatbots in no-time

Jérémy Richard - Group Product Manager

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[IN ENGLISH 🇺🇸] Better Bend than Break: How Flexibility Has Become the New Competitive Advantage

Ken Hughes

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[IN ENGLISH 🇺🇸] Workshop: Intelligent, relevant chatbots in no-time

Jérémy Richard - Group Product Manager

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[IN ENGLISH 🇺🇸] How to improve brand customer experience within the retailer framework

Gabriel Danon - Head of Ecosystems & Partners, iAdvize / Adrien Tinard - Marketing & Development Director, Techsell, part of Globe Group

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[EN FRANÇAIS 🇫🇷] How to improve brand customer experience within the retailer framework

Gabriel Danon - Head of Ecosystems & Partners, iAdvize / Adrien Tinard - Marketing & Development Director, Techsell, part of Globe Group

October, 22th 2020

Travel and tourism

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[EN FRANÇAIS 🇫🇷] Transforming the hotel stay into an experience

Delphine Rhodes • Customer Relations & Satisfaction Manager

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[EN FRANÇAIS 🇫🇷] 2020 & Beyond: What are the main challenges for the Travel & Tourism industry, and how can they be overcome?

Virginie Kerhuel • Home Exchange

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[EN FRANÇAIS 🇫🇷] Tourism: reimagining the Customer Experience in times of crisis

Matthieu Pihery • Belambra

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[EN FRANÇAIS 🇫🇷] Workshop: Offering human and authentic experiences through expert communities

Lisa Trazzi • iAdvize

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[IN ENGLISH 🇺🇸] Workshop: Offering human and authentic experiences through expert communities

Lisa Trazzi • iAdvize

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[IN ENGLISH 🇺🇸] Transforming CX in the Travel & Tourism industry in the aftermaths of COVID-19

Adriano Napoli • TUICruises

October, 8th 2020

Futur of CX-AI

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[IN ENGLISH 🇺🇸] How AI will change the customer experience game

Thomas Husson • VP Forrester

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[IN ENGLISH 🇺🇸] The future of online conversation by iAdvize

Julien Hervouet - CEO and co-founder • iAdvize

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[IN ENGLISH 🇺🇸] Connect iAdvize to your ecosystem (Dataviz, CRMs...) through our APIs.

Brice Bottegal - Product Manager • iAdvize

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[EN FRANÇAIS 🇫🇷] How AI will change the customer experience game

Thomas Husson • VP Forrester

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[EN FRANÇAIS 🇫🇷] The future of online conversation by iAdvize

Julien Hervouet - CEO and co-founder • iAdvize

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[EN FRANÇAIS 🇫🇷] Connect iAdvize to your ecosystem (Dataviz, CRMs...) through our APIs.

Brice Bottegal - Product Manager • iAdvize

September, 24th 2020

Bridging the experience gap for retailers both online and off

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[EN FRANÇAIS 🇫🇷] Driving the CX transformation

Christophe Famechon - Director of Customer Relations • Fnac Darty

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[EN FRANÇAIS 🇫🇷] Q&A with Christophe Famechon

Christophe Famechon - Director of Customer Relations • Fnac Darty

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[IN ENGLISH 🇺🇸] Drive online sales with incremental authenticity and expertise: lessons from Samsung

Ed Billmaier - Director of e-Commerce Customer Service • Samsung

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[IN ENGLISH 🇺🇸] Designing digital experiences in the retail world

Jim Clark - Head of Ecommerce • Interflora

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[IN ENGLISH 🇺🇸] Q&A with Jim Clark

Jim Clark - Head of Ecommerce • Interflora

September, 10th 2020

Leverage the power of HUMAN in the digital sphere

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[EN FRANÇAIS 🇫🇷] The Human Connection: what COVID-19 can teach us about strong, efficient conversational strategies

Michael Maillot • iAdvize

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[EN FRANÇAIS 🇫🇷] Leveraging the power of the human touch to spur growth

Amandine Durr, Product Director • ManoMano

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[EN FRANÇAIS 🇫🇷] Q&A with Amandine Durr, Mano-Mano

Amandine Durr, Product Director • ManoMano

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[IN ENGLISH 🇺🇸] The psychology behind emotionally resonant conversations

Nathalie Nahai

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[IN ENGLISH 🇺🇸] Q&A with Nathalie Nahai

Nathalie Nahai